Towner Communications expands Mitel support in Wisconsin and Minnesota

Towner Communications is adding three senior Mitel specialists to strengthen engineering and technical support for customers across Wisconsin, Minnesota and the broader Midwest. The move is aimed at helping organizations keep legacy Mitel systems running while making more informed upgrade decisions.

Why it matters: - Organizations that still run Mitel systems often need specialized support to keep communications stable, limit downtime and plan future upgrades. - Towner Communications is positioning itself to serve Midwest businesses, healthcare systems, schools and municipalities that depend on those platforms. - The expansion also signals continued demand for hands-on support for established phone and contact center environments.

What happened: - Towner Communications expanded its Mitel engineering and technical support team with three specialists: Rick Reinholz, director of Mitel services; Lane Kufner, senior Mitel engineer; and Larry Trivett, senior Mitel engineer. - The Kansas City, Missouri-based company said the investment strengthens support across Wisconsin, Minnesota and the greater Midwest. - The company has worked with Mitel technology since the 1980s.

The details: - The expanded team supports Mitel platforms including MiVoice Business, MiCollab and MiContact Center. - Towner Communications says the team can help extend the useful life of existing systems, resolve technical issues and support modernization planning. - The engineering group provides troubleshooting, system maintenance, call routing assistance, SIP connectivity support, multi-site configuration and communications planning. - The company also supports business communications environments that involve complex call routing, unified communications applications, contact center operations and network connectivity. - Towner Communications was founded in Jefferson City, Missouri, in 1947 and is now headquartered in Kansas City. - The company provides cloud, on-premises and hybrid communications solutions, plus structured cabling, fiber optic infrastructure, contact center technology and integrated security systems. - Towner Communications is family-owned and women-owned. - The company’s full announcement provides more details.

Between the lines: - Julie Towner, CEO of Towner Communications, framed the hire as a bet on personal service and specialized expertise over broad, generic support. - The company is emphasizing maintenance and modernization decisions based on operational needs, not forced replacement cycles. - That approach could appeal to organizations trying to get more life out of existing infrastructure while delaying major technology swaps.

What's next: - Towner Communications will use the expanded team to support customers in Wisconsin and Minnesota while continuing service across Missouri, Kansas and nearby states. - The company is also nearing its 80th anniversary in 2027, which suggests the expansion fits a longer-term customer support strategy. - Businesses can contact Towner Communications through its website or media channels for more information about the regional Mitel support effort.